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Residential Garbage Service Policies

Our policies are designed to be clear, consistent and to ensure safe collection, operational efficiency, and fair service for all customers.

Collection Standards

• Routes begin at 8:00 AM, sharp!
• Materials must be curbside prior to start time.
• Service operates on all holidays except Christmas Day.

Container & Weight Requirements

• Garbage must be securely bagged inside cans. Unbagged garbage will be left curbside.
• Maximum weight, including can: 40 lbs.
• Cans must have secure, waterproof lids.
• Customer-supplied cans required.

Residential Service Limitation

• We do not service BRUTE brand cans, totes or rolling carts.
• Too heavy.
• No dumping arm to assisted lift.

Material Restrictions

• Construction materials.
• Demolition debris.
• Hazardous waste.
• Recyclable material.
• Mattresses, furniture.

Invoicing & Account Policies

• Service is pre-billed one month in advance of service start, based on residential terms.
• Administration fees apply to all service adjustments.
• Additional cans beyond service agreement will incur additional charges.
• Applicable taxes are applied.

Cancellation Policy

• Cancellation must be requested directly through our office.
• If notice is not provided, invoicing will continue.
• Cancellations accepted via:
• Email.
• Telephone.

Payment Terms

• Payment is due 14 days after invoice is issued.
• Accepted payment methods:
• Interac e-transfer.
• Cheque.
• Cash.

Customer Responsibility

• Customers must read, understand and comply with our service terms and conditions before proceeding with service.
• Customers must ensure materials are accessible and safely positioned for collection.
• Materials must not obstruct sidewalks, roadways, or create hazards.
• Accounts can be placed on hold for vacations lasting months only. You MUST contact our office before leaving.
• When contacting our office, please include:
• Pickup address.
• Name on account.

Service Integrity

Our service model is built around usage-based collection. Charging based on volume allows us to keep rates fair while maintaining responsible disposal practices. For clean-outs or changes in service volume, customers must notify our office in advance.

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Residential Recycling Service Policies

Our policies are designed to be clear, consistent and to ensure safe collection, operational efficiency, and fair service for all customers.

Collection Standards

• Routes begin at 8:00 AM, sharp!
• Materials must be curbside prior to start time.
• Service operates on all holidays except Christmas Day.

Preparation Requirements

• Recycling must be kept dry.
• Materials must be secured from wind.
• Recyclables must be clean and condensed.
• Maximum size for flattened cardboard: 3’ x 3’.
• Shredded paper must be bagged.

Restricted Materials

• Glass jars or bottles.
• Soft plastics (plastic bags).
• Styrofoam.
• Small electronics.
• Batteries.
• Garbage.

Volume Guidelines

• Additional volume beyond typical household levels may be subject to additional charges.
• Customers are asked to notify the office in advance of clean-outs or heavier-than-normal pickups.

Invoicing & Account Policies

• Service is pre-billed based on residential terms.
• Administration fees apply to all service adjustments.
• Additional cans beyond service agreement will incur additional charges.
• Applicable taxes are applied.

Cancellation Policy

• Cancellation must be requested directly through our office.
• If notice is not provided, invoicing will continue.
• Cancellations accepted via:
• Email (in writing).
• Telephone.

Payment Terms

• Payment is due 14 days after invoice is issued.
• Accepted payment methods:
• Interac e-transfer.
• Cheque.
• Cash.

Customer Responsibility

• Customers must read, understand and comply with our service terms and conditions before proceeding with service.
• Customers must ensure materials are accessible and safely positioned for collection.
• Materials must not obstruct sidewalks, roadways, or create hazards.
• When contacting our office, please include:
• Pickup address.
• Name on account.

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Commercial Garbage Service Policies

Our policies are designed to be clear, consistent and to ensure safe collection, operational efficiency, and fair service for all customers.

Collection Standards

• Routes begin at 9:00 AM.
• Materials must be accessible prior to start time.
• Holiday schedule adjustments available upon request.

Container & Material Requirements

• Garbage must be securely bagged.
• Maximum weight, including can: 40 lbs.
• Cans must have secure, waterproof lids.
• Customer-supplied cans required.
• Front-end dumpsters and commercial dumpsters are not serviced.

Material Restrictions

• Construction materials.
• Demolition debris.
• Hazardous waste.

Volume & Billing

• Service levels are based on agreed volume.
• Additional cans or excess volume will be billed accordingly.

Invoicing & Account Policies

• Service is pre-billed based on agreed terms.
• Administration fees applied to service adjustments.
• Additional cans beyond service agreement will incur additional charges.
• Applicable taxes are applied.

Payment Terms

• Payment is due net 30 days after invoice is issued.
• Accepted payment methods:
• Interac e-transfer.
• Cheque.
• EFT.

Cancellation Policy

• Cancellation must be requested directly through our office.
• If notice is not provided, invoicing will continue.
• Cancellations accepted via:
• Email.
• Telephone.

Customer Responsibility

• Customers must read, understand and comply with our service terms and conditions before proceeding with service.
• Customers must ensure materials are accessible and safely positioned for collection.
• Materials must not obstruct sidewalks, roadways, or create hazards.
• When contacting our office, please include:
• Business name.
• Location (city or town).

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Commercial Recycling Service Policies

Our policies are designed to be clear, consistent and to ensure safe collection, operational efficiency, and fair service for all customers.

Collection Standards

• Routes begin at 9:00 AM.
• Materials must be easily accessible.
• Holiday schedule adjustments available upon request.

Preparation Requirements

• Recycling must be kept dry.
• Materials must be secured from wind.
• Recyclables must be clean and condensed.
• Maximum size for flattened cardboard: 3’ x 3’.
• Shredded paper must be bagged.

Service Limitations

• Front-end dumpsters are not serviced.

Restricted Materials

• Glass jars or bottles.
• Soft plastics (plastic bags).
• Styrofoam.
• Small electronics.
• Batteries.

Volume & Service Adjustments

• Service levels are based on agreed recycling volume.
• Customers must notify the office prior to clean-outs or heavy loads.
• Excess volume beyond agreement will result in additional charges.

Invoicing & Account Policies

• Service is pre-billed based on agreed terms.
• Administration fees applied to service adjustments.
• Additional cans beyond service agreement will incur additional charges.
• Applicable taxes are applied.

Payment Terms

• Payment is due net 30 days after invoice is issued.
• Accepted payment methods:
• Interac e-transfer.
• Cheque.
• EFT.

Cancellation Policy

• Cancellation must be requested directly through our office.
• If notice is not provided, invoicing will continue.
• Cancellations accepted via:
• Email (in writing).
• Telephone.

Customer Responsibility

• Customers must read, understand and comply with our service terms and conditions before proceeding with service.
• Customers must ensure materials are manageable, accessible and safely positioned for collection.
• Materials must not obstruct doorways, sidewalks or create hazards.
• When contacting our office, please include:
• Business name.
• Location (city or town).

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